Frequently Asked Question
Click the Open a New Ticket button
On the Open a New Ticket Screen enter your contact information. You must enter a valid email address and your full name. Providing a phone number is optional.
Help Topic - Choose the topic that best describes your help request.
|Computer/Tech Support|| |
Computer and Tech Support requests. Computer or device not working as expected, unable to access internet on specific device, trouble accessing software, keyboard not responding, etc.
|G Suite & GMail support|| |
Report issues or request help with the Google Suite tools (Gmail, Google Classroom, Google Drive, Google Docs, etc.)
|Printer Issue||Report printing problems, or request help configuring printers|
|Network or WiFi Issue||Report network or WiFi issues affecting more than one computer or device. Use Computer/Tech Support if the issue is limited to a single device|
|Phone Problem||Report issues with Phones or Voicemail|
|QSS/ESS Support||Request support for ESS (Employee Self Service portal), or the QSS/QCC budget system.|
|Illuminate Support||Request support for the Illuminate Student Information System or Data and Assessment Systems.|
|Website Update Request||Request additions, or updates to the District Website.|
|Feedback||Offer feedback regarding technology issues, or technology support|
|General Inquiry||Make a general inquiry related to technology or report issues not related to the topics offered above.|
|Reported Location|| |
(Required) School or site where the issue is being reported, or where you are primarily assigned.
|Room or Office||(Optional) The room number or office location|
|Issue Summary||A short summary of the issue you are reporting. This summary will be used to identify the ticket in email communications.|
|Issue Description||Use the form to provide details about the issue. You can include rich text (bold, italics, underline, etc.) attachments and inline images.|
When you have finished entering your request be sure to click the Create Ticket
Once you have successfully created the ticket, you will be directed to a confirmation of the ticket request being created. You will also receive an email
The original osTicket documentation is available here:https://docs.osticket.com/en/latest/User/Ticket/Open%20A%20Ticket.html