Welcome to the Berkeley Unified School District Help Desk
BUSD Help Desk Changes
Over the next few weeks we will be making some changes to the help desk. These changes are intended to make creating a ticket simpler, and pave the way for additional departments to provide support through the Help Desk. If you find something missing or broken please create a Technology Help Ticket and let us know.
Help Desk Tickets
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.Click the Open a New Ticket button to the right to create a Help Desk ticket. Full instructions for creating a Help Desk ticket are
here.
2SV (Two-Step Verification) Help
If you are having trouble accessing your School Google account you may call the 2SV support hotline at 510-644-4555 or enter a help desk ticket. If you enter a help desk ticket please include an email address you can access and/or include another method of contact. If you have forgotten your password we may need additional information to verify your identity. For more about the 2SV requirements check the
Two-Step Verification Frequently Asked Questions.