Welcome to the Berkeley Unified School District Help Desk
A valid email address is required to submit a ticket. Click the
Open a New Ticket button to the right to create a Help Desk ticket. Full instructions for creating a Help Desk ticket are
here.
Payroll, Human Resources and Benefits
Payroll, Human Resources, and Benefits have joined the Help Desk team! We have added a new Help Topic "Pay Issues" for employees to request information and help with issues related to their pay and benefits. Please continue to use the Help Desk Website to make requests for help with Technology, and issues related to employee pay and benefits.
Cardkey Requests
If you are requesting a new or replacement Cardkey, or want to change the access on your existing Cardkey, you don’t need to fill out a Helpdesk request, just complete
the Cardkey Access Request form.
2SV (Two-Step Verification) Help
If you are having trouble accessing your School Google account you may call the 2SV support hotline at 510-644-4555 or enter a help desk ticket. If you enter a help desk ticket please include an email address you can access and/or include another method of contact. If you have forgotten your password we may need additional information to verify your identity. For more about the 2SV requirements check the
Two-Step Verification Frequently Asked Questions.